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Issuing a refund to a player

Refunds for court bookings and membership charges are issued by your club, not by CourtUp directly, since your club controls its own payment settings and policies.

  1. In the club admin console, go to Bookings (or Payments) and find the charge in question.
  2. Select Issue refund, choose full or partial, and confirm.
  3. The player sees the refund on their statement within 5-10 working days, depending on their bank.

If a player contacts CourtUp support directly​

We'll point them back to your club, since refund decisions and history sit with you. If you'd like a standard response for common refund questions, that's worth adding to your own front-of-house materials rather than this help centre.